Competition Promotion and Consumer Protection Directorate(CPCPD)
Ministry of Commerce and Industries, Afghanistan
English | دری | پښتو
    Consumer Rights

 

 

  • Consumer Rights : 
  • The right to satisfaction of basic needs - To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
  • The right to safety - To be protected against products, production processes and services that are hazardous to health or life.
  • The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
  • The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
  • The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
  • The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
  • The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
  • The right to a healthy environment -To live and work in an environment that is non-threatening to the well-being of present and future generations.

 

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